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How We Handle Your Account and Data

When you open an account with ww77, your personal information, payment history and account activity are protected by clear policies we've built around Indonesian law.

Data encrypted end-to-endSupport in English, 24/7Withdrawal verification standardDANA, OVO, GoPay and QRISBandung and Medan coverage
ww77 How We Handle Your Account and Data
REACH US ANYTIME

How to Get Answers on Legal or Account Matters

Live Chat Open the chat bubble in your lobby dashboard. Our team responds in under three minutes during business hours, seven days a week. Chat logs are saved to your account.
Email Support Send detailed questions to [email protected]. We reply within 24 hours with full documentation if you need to dispute a transaction or request account records.
Phone Support Call our Jakarta office on business days, 9am to 6pm Central Time. Your call is logged with your account so we can pull your history immediately and resolve issues faster.
SECURITY INSIDE

How We Protect Your Account, Data and Payments

Account Verification

When you register, we verify your identity via your phone number and email. Any withdrawal request triggers a second verification step; we send a code to your phone to confirm it's you before clearing funds.

Encrypted Payments

Every deposit and withdrawal uses SSL encryption. DANA, OVO, GoPay and QRIS transactions are processed through their own secure gateways; we never store your payment passwords or card details on our servers.

Cookie and Tracking Policy

We use session cookies to keep you logged in and functional cookies to remember your language and payment preferences. No tracking cookies are sold to advertisers; your browsing history within ww77 stays private.

Data Retention Schedule

Active account data is held as long as your membership is open. Inactive accounts are archived after two years; deleted accounts' data is purged after 12 months unless local law requires longer retention.

Request Your Data

Log into your account, go to Settings → Account → Download My Data. We prepare a ZIP file of all your personal records, game history and payment statements within five business days.

Report a Problem

If you believe your account has been compromised, contact support immediately via live chat or phone. We lock your account in seconds and investigate all transactions from the last 72 hours.

Common Legal and Account Queries

We collect your full name, date of birth, phone number, email address and government-issued ID number for verification. During deposit, we also collect your payment method details (bank name, OVO account, DANA account or QRIS ID). This data is used solely for account security and payment processing.

Yes. Log into your account, go to Settings → Account → Download My Data. We'll prepare your personal information, game history, deposits, withdrawals and login logs as a single ZIP file and email it to you within five business days at no cost.

We keep your account data for 12 months after closure to process any refund requests or dispute investigations. After that period, your personal information is deleted from our active servers. Some records may be kept longer where local law requires it.

No. Payment details are processed through each provider's secure gateway. We store only a reference number and confirmation that the transaction cleared. Your actual account credentials and payment data never touch our servers.

Contact support via live chat immediately. We'll lock your account, verify your identity via phone, and reset your password. We then audit all activity on your account in the last 72 hours and help you report any fraudulent transactions to your payment provider.

Start with our support team via live chat, email ([email protected]) or phone. If you're not satisfied, you can escalate to our legal department. We aim to resolve complaints within 14 business days and will provide written explanation of our findings.

We do not sell or share your personal data with marketing companies, advertisers or data brokers. We share only what's necessary with DANA, OVO, GoPay and QRIS to process your payments, and with our own customer-support and fraud-prevention teams. All partners sign confidentiality agreements.