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Our Terms & Conditions Keep Your Account Safe

When you open an account with ww77, you're agreeing to our terms—the rules that protect both your wallet and your access to live tables, slots and our sportsbook.

Account Access RulesDeposit & Withdrawal TermsPlayer Rights & Support

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Terms That Shape Your ww77 Experience

ww77 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms cover who can open an account, how your deposits clear, how we handle withdrawals and what happens if a dispute arises. Access to ww77 depends on local law; where local law permits, you can fund your account using DANA, OVO, GoPay, QRIS or bank

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transfer. All withdrawals go through a verification step to confirm your identity and your bank details—this protects your money and keeps the platform compliant. We retain your transaction history and account data for the duration of your membership, and longer if the law requires it. Live
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tables, slots and sportsbook rounds are governed separately by game-studio terms; ww77 enforces them on your behalf.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET ANSWERS FAST

How to Reach Us About Terms Questions

If you need to understand a term or dispute an account action, we've set up multiple ways to reach our support team.

Live Chat Open the chat widget in the bottom-right corner of your lobby. Our team responds in minutes during active hours. Available seven days a week from 08:00 to 22:00 WIB.

Email Support Send your terms question to [email protected]. Include your account username and a clear description of your concern. We reply within 24 hours on weekdays.

Phone Support Call our support desk at the number shown in your account settings. Available 09:00 to 21:00 WIB, Monday to Friday. Have your username ready.

HOW WE PROTECT YOU

Data, Security and Account Control Under Our Terms

Our terms spell out how we keep your account and payment details secure, what data we collect and how you can request changes.

Data Retention

We keep your account data, transaction records and deposit history for seven years after account closure, or longer if local law requires it. This helps us honour dispute claims and comply with anti-fraud regulations.

Encryption & Vault

Every deposit and withdrawal is encrypted end-to-end. Your DANA, OVO, GoPay and QRIS details are tokenized—we never store full account numbers. Bank transfers go through our partner's secure gateway.

Account Verification

On signup, you provide your ID number, full name and registered mobile number. We verify these against official records before your first withdrawal to prevent fraud and money laundering.

Session Security

Your session expires after 30 minutes of inactivity. If you lose connection, your chips and table position are held for five minutes before the game session closes and we return your stake.

Data Access & Correction

Contact support to download a copy of all your personal data, correct any errors, or request deletion of non-essential information. Response time is five business days.

Account Closure

You can close your account permanently through Settings > Account > Close Account. Any outstanding balance is returned to your registered payment method within two business days.

Frequently Asked Questions About Terms & Conditions

Below are the questions we hear most often about our terms—from account eligibility and deposit rules to withdrawal holds and what happens if you forget your password. If your question isn't here, reach out to support.

You must be 18 years or older to open an account, depending on local law. When you sign up, you confirm your age. We verify this during your first withdrawal by checking your ID number against official records.

No. One person may hold only one active account on ww77. If we detect duplicate accounts linked to the same ID or payment method, we close all but one and may hold any balance pending investigation.

DANA and OVO deposits usually clear within 30 seconds. GoPay and QRIS transfers typically clear in under one minute. If a deposit doesn't appear after 10 minutes, contact support with your transaction ID and we'll trace it immediately.

Your first withdrawal and any withdrawal above 5 million Rupiah triggers a verification step. We confirm your bank account details and cross-check your ID to prevent fraud. This takes 24 to 48 hours; once cleared, your funds transfer within one business day.

No. When you close your account, any balance remaining in your wallet is returned to the payment method you used to deposit. Bank transfers and DANA refunds arrive within two to three business days.

You can update your phone number yourself in Settings > Account Details. To change your registered ID number, contact support with a copy of your new ID. This change takes effect after 48 hours to prevent account takeover fraud.

Tap Forgot Password on the login screen. We send a reset link to your registered email. Click the link, set a new password and log back in within 15 minutes. If you don't receive an email, check spam or contact support to resend it.

Our Terms & Conditions Keep Your Account Safe

How to Reach Us About Terms Questions

Data, Security and Account Control Under Our Terms

Data Retention

Encryption & Vault

Account Verification

Session Security

Data Access & Correction

Account Closure

Frequently Asked Questions About Terms & Conditions

01 What is the minimum age to open a ww77 account?

02 Can I have more than one account?

03 How long does a DANA or OVO deposit take to show in my lobby account?

04 Why is my withdrawal being held for verification?

05 What happens if I close my account—do I lose my balance?

06 Can I change my registered phone number or ID details?

07 What should I do if I forget my password?

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